Proven transformations in sustainability, safety and technology innovation

A dedication to doing things differently and prioritising the best initiatives for clients.

The client is at the heart of our approach to delivering cleaning, grounds maintenance, events and specialised cleaning services. We are driven by our primary goal to exceed client expectations and to build lasting long-term collaborative partnerships.

To ensure service excellence, DTMF Group uses a proven project management framework that provides structure and guidance to all contracts but ALSO allows for flexibility, responsiveness, and innovation.

Read about our Case Studies
Multi-Layered
Contract Management

At DTMF Group, our methodology starts with our clearly defined management structure with clearly defined roles and responsibilities. Our management team plays a very important part in the management of contracts. Our multi-layered approach provides a continuity of service. We have a dedicated operations team and specialist and ad-hoc teams, supported by Site Supervisors and cleaning teams.

Scheduling and
Planning

DTMF Group’s focus has a full understanding of our clients’ needs and commitment to guaranteeing the successful outcome of our service.  Our goals for your company are structured to focus on cost and quality, effectively managing time, communication and responsiveness, and service delivery from the initial transitioning process and skills management.

Policies and
Procedures

Policies and procedures guide our best practice processes and are crucial in delivering on contract requirements. We understand that our cleaning must be flexible, transparent and unobtrusive, and our systems make it easy for us to adapt our service at a moment’s notice to cater for unplanned occurrences and peak periods.

Reporting and
Meetings

Effective client communication and reporting strategy is an essential element of DTMF Group’s contract management approach. We provide our clients with regular, meaningful, and accurate information, enabling them to have the knowledge and confidence to make effective business decisions.

Commitment to Excellence

Choosing DTMF Group as your cleaning partner means choosing a client-focused, high-performance organisation that’s built on a culture of achievement and support.

Our ISO accreditation in Quality, Safety and Environment means we have processes, policies and procedures that ensure we operate to the highest of standards for an outcome you can trust.

We pride ourselves on the success and diversity of our client partnerships. From high-rise office buildings, educational facilities and laboratories through to environmentally sensitive and community facilities, we understand the importance of the specific requirements of each project and our clients. We can adapt to any workplace and always strive to exceed expectations.

Our reputation is a positive reflection of DTMF Group’s ability to implement quality and multi-disciplined services to a diverse range of clients.

Our Method

With experience in providing cleaning services in both education, commercial, government and sports and recreation, DTMF Group continues to seek efficiencies and improvements in service delivery for our clients.

Our best practice methodology DTMF Group places a strong focus on its management systems for quality, occupational health and safety (Health and Safety) and the environment and have implemented robust systems to support our service delivery. Our systems and management procedures and guidelines, all meet industry standards and legal requirements and provide the foundation for creating and maintaining superior cleaned and maintained facilities. Our priority is service and retention, with our growth over the last 18 years based mainly on client recommendations.

We use the latest in cleaning technology and equipment and maintains all our equipment by the manufacturer’s specifications to help minimise energy consumption. All staff are trained to use all equipment most efficiently and have received the appropriate training.

All our equipment and products are selected based on their performance and environmental credentials. Our partnerships with equipment, chemicals and consumable suppliers enable us to offer our clients the latest innovations and value for money.

DTMF Group appreciates that better-quality client service is critical at your facilities, particularly given that our organisation is in the public eye. There we will have daily contact with the staff, key stakeholders and the public, at various times.

Client Support

Our innovative National Client Service Centre is a value-added function that supports the needs of our clients. It is available, 24 hours a day, 7 days a week, and provides a direct line of communication between our clients and DTMF Group.

Innovation & Technology

Innovation and Technology are at the core of our cleaning solutions. DTMF Group uses the latest cleaning technology and equipment, with selection based on performance and environmental credentials.

Our ‘OLC Integrated Management System’ offers a suite of modules that include comprehensive reporting options and paperless transaction processing. It is a ‘one-stop-shop’ for managing your cleaning contract.

A ‘live’ mobile environment also enables real-time access to pricing information, order status updates, performance monitoring, historical records and trends, invoicing, service reports and staff profiles.

See case study

Proven transformations in sustainability, safety and technology innovation

A dedication to doing things differently and prioritising the best initiatives for clients.

The client is at the heart of our approach to delivering cleaning, grounds maintenance, events and specialised cleaning services. We are driven by our primary goal to exceed client expectations and to build lasting long-term collaborative partnerships.

To ensure service excellence, DTMF Group uses a proven project management framework that provides structure and guidance to all contracts but ALSO allows for flexibility, responsiveness, and innovation.

Read about our Case Studies
Multi-Layered
Contract Management

At DTMF Group, our methodology starts with our clearly defined management structure with clearly defined roles and responsibilities. Our management team plays a very important part in the management of contracts. Our multi-layered approach provides a continuity of service. We have a dedicated operations team and specialist and ad-hoc teams, supported by Site Supervisors and cleaning teams.

Scheduling and
Planning

DTMF Group’s focus has a full understanding of our clients’ needs and commitment to guaranteeing the successful outcome of our service.  Our goals for your company are structured to focus on cost and quality, effectively managing time, communication and responsiveness, and service delivery from the initial transitioning process and skills management.

Policies and
Procedures

Policies and procedures guide our best practice processes and are crucial in delivering on contract requirements. We understand that our cleaning must be flexible, transparent and unobtrusive, and our systems make it easy for us to adapt our service at a moment’s notice to cater for unplanned occurrences and peak periods.

Reporting and
Meetings

Effective client communication and reporting strategy is an essential element of DTMF Group’s contract management approach. We provide our clients with regular, meaningful, and accurate information, enabling them to have the knowledge and confidence to make effective business decisions.

Commitment to Excellence

Choosing DTMF Group as your cleaning partner means choosing a client-focused, high-performance organisation that’s built on a culture of achievement and support.

Our ISO accreditation in Quality, Safety and Environment means we have processes, policies and procedures that ensure we operate to the highest of standards for an outcome you can trust.

We pride ourselves on the success and diversity of our client partnerships. From high-rise office buildings, educational facilities and laboratories through to environmentally sensitive and community facilities, we understand the importance of the specific requirements of each project and our clients. We can adapt to any workplace and always strive to exceed expectations.

Our reputation is a positive reflection of DTMF Group’s ability to implement quality and multi-disciplined services to a diverse range of clients.

Our Method

With experience in providing cleaning services in both education, commercial, government and sports and recreation, DTMF Group continues to seek efficiencies and improvements in service delivery for our clients.

Our best practice methodology DTMF Group places a strong focus on its management systems for quality, occupational health and safety (Health and Safety) and the environment and have implemented robust systems to support our service delivery. Our systems and management procedures and guidelines, all meet industry standards and legal requirements and provide the foundation for creating and maintaining superior cleaned and maintained facilities. Our priority is service and retention, with our growth over the last 18 years based mainly on client recommendations.

We use the latest in cleaning technology and equipment and maintains all our equipment by the manufacturer’s specifications to help minimise energy consumption. All staff are trained to use all equipment most efficiently and have received the appropriate training.

All our equipment and products are selected based on their performance and environmental credentials. Our partnerships with equipment, chemicals and consumable suppliers enable us to offer our clients the latest innovations and value for money.

DTMF Group appreciates that better-quality client service is critical at your facilities, particularly given that our organisation is in the public eye. There we will have daily contact with the staff, key stakeholders and the public, at various times.

Client Support

Our innovative National Client Service Centre is a value-added function that supports the needs of our clients. It is available, 24 hours a day, 7 days a week, and provides a direct line of communication between our clients and DTMF Group.

Innovation & Technology

Innovation and Technology are at the core of our cleaning solutions. DTMF Group uses the latest cleaning technology and equipment, with selection based on performance and environmental credentials.

Our ‘OLC Integrated Management System’ offers a suite of modules that include comprehensive reporting options and paperless transaction processing. It is a ‘one-stop-shop’ for managing your cleaning contract.

A ‘live’ mobile environment also enables real-time access to pricing information, order status updates, performance monitoring, historical records and trends, invoicing, service reports and staff profiles.

Health & Safety

To truly embed a thriving culture of safety, where safe practices are second nature to our team members, it must be led from the top down.

Our purpose is to create safe experiences for our people, clients, the community and visitors. In our view, compliance with the law is merely the starting point on journey toward transformational and engaged safety leadership, so that everyone in our organisation and those we interact with know that we are not negotiable on our drive towards zero harm in the workplace.

The safety of our employees, stakeholders, the community and visitors are paramount. We are committed to maintaining the highest standard of safety through our integrated health and safety systems.

We have a zero tolerance for serious risk behaviours and to promote our safety culture throughout this organisation.

Sustainability

To truly embed a thriving culture of safety, where safe practices are second nature to our team members, it must be led from the top down.

Our purpose is to create safe experiences for our people, clients, the community and visitors. In our view, compliance with the law is merely the starting point on journey toward transformational and engaged safety leadership, so that everyone in our organisation and those we interact with know that we are not negotiable on our drive towards zero harm in the workplace.

The safety of our employees, stakeholders, the community and visitors are paramount. We are committed to maintaining the highest standard of safety through our integrated health and safety systems.

We have a zero tolerance for serious risk behaviours and promote our safety culture throughout this organisation.

See case study

Quality

Choosing DTMF Group as your cleaning partner means choosing a client-focused, high-performance organisation that’s built on a culture of achievement and support.

Our ISO accreditation in Quality, Safety and Environment means we have processes, policies and procedures that ensure we operate to the highest standards for an outcome you can trust.

DTMF Group implements quality and high performing cleaning systems which enables us to be methodical and process-driven across all our services. High performance means we deliver a consistent and high-quality clean every time.

See case study

Health & Safety

To truly embed a thriving culture of safety, where safe practices are second nature to our team members, it must be led from the top down.

Our purpose is to create safe experiences for our people, clients, the community and visitors. In our view, compliance with the law is merely the starting point on journey toward transformational and engaged safety leadership, so that everyone in our organisation and those we interact with know that we are not negotiable on our drive towards zero harm in the workplace.

The safety of our employees, stakeholders, the community and visitors are paramount. We are committed to maintaining the highest standard of safety through our integrated health and safety systems.

We have a zero tolerance for serious risk behaviours and to promote our safety culture throughout this organisation.

See case study

Sustainability

To truly embed a thriving culture of safety, where safe practices are second nature to our team members, it must be led from the top down.

Our purpose is to create safe experiences for our people, clients, the community and visitors. In our view, compliance with the law is merely the starting point on journey toward transformational and engaged safety leadership, so that everyone in our organisation and those we interact with know that we are not negotiable on our drive towards zero harm in the workplace.

The safety of our employees, stakeholders, the community and visitors are paramount. We are committed to maintaining the highest standard of safety through our integrated health and safety systems.

We have a zero tolerance for serious risk behaviours and promote our safety culture throughout this organisation.

See case study

Quality

Choosing DTMF Group as your cleaning partner means choosing a client-focused, high-performance organisation that’s built on a culture of achievement and support.

Our ISO accreditation in Quality, Safety and Environment means we have processes, policies and procedures that ensure we operate to the highest standards for an outcome you can trust.

DTMF Group implements quality and high performing cleaning systems which enables us to be methodical and process-driven across all our services. High performance means we deliver a consistent and high-quality clean every time.

Industrial building cleaners removing waste from warehouse

At DTMF Group, we are not afraid to get our hands dirty. We utilise the best technology, training processes and methods to provide clients with bespoke cleaning solutions.

Customer service representative speaking to commercial cleaning customer
24/7
Response

Our National Customer Service centre supports our clients 24/7 and links our customers with our operations teams and managers, providing you with end-to-end management of information and requests. Our operations team deliver services 24/7, 365 days of the year.

DTMF Group representative receiving award for commercial cleaning excellence
Best
Practice

DTMF Group has a certified quality, Health and Safety, and Environmental Integrated Management System. We are members of BSCAA and VECCI, and together, these memberships ensure we remain current on the workplace, marketing and employment conditions, enabling us to deliver best practice and high-quality services.

Commercial cleaners using eco-friendly cleaning products during industrial factory clean-up
Eco-Friendly And
Sustainable Solutions

Managing our environment comes naturally to the DTMF Group. We take the time to understand the importance of managing the environments in which we operate.
We are committed to Sustainable Cleaning Practices and Eco-friendly solutions.

Get a commercial cleaner quote button

“The Medical Building is one of the largest and most complex buildings at the Universities, with over 500 researchers and academic staff. I would not hesitate in engaging DTMF Group as one of the cleaning contractors for a large and complex organisation”

Effie Kermaidaris
University of Melbourne

University campus being cleaned by DTMF Group

“The quality of their service is excellent. I very rarely need to follow up on their work, but when needed, they have been immediately responsive.

Typically, these issues are due to our changes in work practices and I have found DTMF Group to be reactive and resourceful, offering workable solutions.”

Paula Mitchell
The Peter Doherty Institute for Infection and Immunity

research laboratory being cleaned by DTMF

“DTMF Group provide reliable and professional cleaning services at our facilities. Dennis and the team are extremely knowledgeable, approachable and easy to work with. We’ve found their level of customer service to be very high and they provide clear and efficient communication to my team. Their approach to quality service is in line with our values and therefore they represent our brand accordingly.”

Gregor Evans
The Knight

Industrial building cleaners removing waste from warehouse

At DTMF Group, we are not afraid to get our hands dirty. We utilise the best technology, training processes and methods to provide clients with bespoke cleaning solutions.

Customer service representative speaking to commercial cleaning customer
24/7
Response

Our National Customer Service centre supports our clients 24/7 and links our customers with our operations teams and managers, providing you with end-to-end management of information and requests. Our operations team deliver services 24/7, 365 days of the year.

DTMF Group representative receiving award for commercial cleaning excellence
Best
Practice

DTMF Group has a certified quality, Health and Safety, and Environmental Integrated Management System. We are members of BSCAA and VECCI, and together, these memberships ensure we remain current on the workplace, marketing and employment conditions, enabling us to deliver best practice and high-quality services.

Commercial cleaners using eco-friendly cleaning products during industrial factory clean-up
Eco-Friendly And
Sustainable Solutions

Managing our environment comes naturally to the DTMF Group. We take the time to understand the importance of managing the environments in which we operate.
We are committed to Sustainable Cleaning Practices and Eco-friendly solutions.

Get a commercial cleaner quote button

“The Medical Building is one of the largest and most complex buildings at the Universities, with over 500 researchers and academic staff. I would not hesitate in engaging DTMF Group as one of the cleaning contractors for a large and complex organisation”

Effie Kermaidaris
University of Melbourne

University campus being cleaned by DTMF Group

“The quality of their service is excellent. I very rarely need to follow up on their work, but when needed, they have been immediately responsive.

Typically, these issues are due to our changes in work practices and I have found DTMF Group to be reactive and resourceful, offering workable solutions.”

Paula Mitchell
The Peter Doherty Institute for Infection and Immunity

research laboratory being cleaned by DTMF

“DTMF Group provide reliable and professional cleaning services at our facilities. Dennis and the team are extremely knowledgeable, approachable and easy to work with. We’ve found their level of customer service to be very high and they provide clear and efficient communication to my team. Their approach to quality service is in line with our values and therefore they represent our brand accordingly.”

Gregor Evans
The Knight

DTMF Group wishes to acknowledge the Traditional Custodians of the land on which we work and gather, both at our Support Centre in Naarm and our stores across this nation. We pay respect to Elders – past, present and emerging – and recognise their ongoing connection to this beautiful country, with knowledge and stories that have been handed down since time immemorial.