Proven transformations in sustainability, safety and technology innovation
A dedication to doing things differently and prioritising the best initiatives for clients.
The client is at the heart of our approach to delivering cleaning, grounds maintenance, events and specialised cleaning services. We are driven by our primary goal to exceed client expectations and to build lasting long-term collaborative partnerships.
To ensure service excellence, DTMF Group uses a proven project management framework that provides structure and guidance to all contracts but ALSO allows for flexibility, responsiveness, and innovation.
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Multi-Layered
Contract Management
At DTMF Group, our methodology starts with our clearly defined management structure with clearly defined roles and responsibilities. Our management team plays a very important part in the management of contracts. Our multi-layered approach provides a continuity of service. We have a dedicated operations team and specialist and ad-hoc teams, supported by Site Supervisors and cleaning teams.
Scheduling and
Planning
DTMF Group’s focus has a full understanding of our clients’ needs and commitment to guaranteeing the successful outcome of our service. Our goals for your company are structured to focus on cost and quality, effectively managing time, communication and responsiveness, and service delivery from the initial transitioning process and skills management.
Policies and
Procedures
Policies and procedures guide our best practice processes and are crucial in delivering on contract requirements. We understand that our cleaning must be flexible, transparent and unobtrusive, and our systems make it easy for us to adapt our service at a moment’s notice to cater for unplanned occurrences and peak periods.
Reporting and
Meetings
Effective client communication and reporting strategy is an essential element of DTMF Group’s contract management approach. We provide our clients with regular, meaningful, and accurate information, enabling them to have the knowledge and confidence to make effective business decisions.
Commitment to Excellence
Choosing DTMF Group as your cleaning partner means choosing a client-focused, high-performance organisation that’s built on a culture of achievement and support.
Our ISO accreditation in Quality, Safety and Environment means we have processes, policies and procedures that ensure we operate to the highest of standards for an outcome you can trust.
We pride ourselves on the success and diversity of our client partnerships. From high-rise office buildings, educational facilities and laboratories through to environmentally sensitive and community facilities, we understand the importance of the specific requirements of each project and our clients. We can adapt to any workplace and always strive to exceed expectations.
Our reputation is a positive reflection of DTMF Group’s ability to implement quality and multi-disciplined services to a diverse range of clients.
Our Method
With experience in providing cleaning services in both education, commercial, government and sports and recreation, DTMF Group continues to seek efficiencies and improvements in service delivery for our clients.
Our best practice methodology DTMF Group places a strong focus on its management systems for quality, occupational health and safety (Health and Safety) and the environment and have implemented robust systems to support our service delivery. Our systems and management procedures and guidelines, all meet industry standards and legal requirements and provide the foundation for creating and maintaining superior cleaned and maintained facilities. Our priority is service and retention, with our growth over the last 18 years based mainly on client recommendations.
We use the latest in cleaning technology and equipment and maintains all our equipment by the manufacturer’s specifications to help minimise energy consumption. All staff are trained to use all equipment most efficiently and have received the appropriate training.
All our equipment and products are selected based on their performance and environmental credentials. Our partnerships with equipment, chemicals and consumable suppliers enable us to offer our clients the latest innovations and value for money.
DTMF Group appreciates that better-quality client service is critical at your facilities, particularly given that our organisation is in the public eye. There we will have daily contact with the staff, key stakeholders and the public, at various times.
Client Support
Our innovative National Client Service Centre is a value-added function that supports the needs of our clients. It is available, 24 hours a day, 7 days a week, and provides a direct line of communication between our clients and DTMF Group.
Accreditation
Our certified accredited management systems set out the requirements for managing the impact of our operations.
Innovation & Technology
Innovation and Technology are at the core of our cleaning solutions. DTMF Group uses the latest cleaning technology and equipment, with selection based on performance and environmental credentials.
Our ‘OLC Integrated Management System’ offers a suite of modules that include comprehensive reporting options and paperless transaction processing. It is a ‘one-stop-shop’ for managing your cleaning contract.
A ‘live’ mobile environment also enables real-time access to pricing information, order status updates, performance monitoring, historical records and trends, invoicing, service reports and staff profiles.
